Tonight I ordered a combo B again, alongside mozzarella sticks. I ordered this with a credit from the manager for a previous issue. The manager was EXCELLENT and apologized and made it right by offering me a credit. I was more than pleased with how the issue was handled. Tonight- my food was perfect. Everything was made correct to how I ordered it. Everything tasted hot and fresh. We really enjoyed our meal. I just wish I got the gingerale that I wanted. The driver said he didn’t have any gingerale and gave my boyfriend 2 diet pepsis to make up for it. I totally appreciate that! (I do not like diet pop though- but it was kind of him to offer that to make up for it) also didn’t get the cheddar chipotle dip I ordered but we did get a garlic dip instead. That wasn’t a huge deal because we like both. Tiny little discrepancies but the food was good tonight, and that’s what was most important. Thanks for the delicious meal on you, Lava.
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Trishelle (verified owner) –
Tonight I ordered a combo B again, alongside mozzarella sticks. I ordered this with a credit from the manager for a previous issue. The manager was EXCELLENT and apologized and made it right by offering me a credit. I was more than pleased with how the issue was handled. Tonight- my food was perfect. Everything was made correct to how I ordered it. Everything tasted hot and fresh. We really enjoyed our meal. I just wish I got the gingerale that I wanted. The driver said he didn’t have any gingerale and gave my boyfriend 2 diet pepsis to make up for it. I totally appreciate that! (I do not like diet pop though- but it was kind of him to offer that to make up for it) also didn’t get the cheddar chipotle dip I ordered but we did get a garlic dip instead. That wasn’t a huge deal because we like both. Tiny little discrepancies but the food was good tonight, and that’s what was most important. Thanks for the delicious meal on you, Lava.